Return, Cancellation and Refund Policy

Return and Replacement Policy / System / Process:

(For Serviceable Area (i.e. Serviceable pincodes in West Bengal, Delhi, Uttar Pradesh, Haryana and Jharkhand))

Customer can initiate return request from their login.

Initiating Sales Return from Customer’s login:

Dashboard   >>   My Activities   >>   Request Sales Return

Checking Sales Return History from Customer’s login:

Dashboard   >>   My Activities   >>   Sales Return History

Product Categories

Return Time Frame from Delivery

Damaged Product
For any other reason
1 Days
3 Days
Conditions & Guidelines:
  • The sales return of temperature controlled products (i.e. Insulin, Injection, temperature controlled eye drops, chocolates, etc.) will not be accepted by Seller (Healthbuddy), except at the time of delivery received as damaged.
  • • New order number is to be entered while placing return request for Doctor Changed Medicines Cases. If the new order id is not mentioned in remarks field, then the return request will not be accepted by the Seller (Healthbuddy).
  • The return of products should be in good condition otherwise it will not be accepted as return by the Seller (Healthbuddy).
  • The return of unsealed products will not be accepted.
Products that cannot be returned (Except at the time of delivery received as damaged):
  • DNAVITA, Products ordered through Gift Happy Box
  • Any Unsealed/Opened/Used Products
  • Undergarments as this category is excluded from our general return policy due to hygiene reasons.
  • Products marked as non-returnable,
  • Temperature controlled products (i.e. Insulin, Injection, temperature controlled eye drops, chocolates, etc.)
  • Returns & Exchanges are not accepted except in case the packet is not open & it is in original packaging condition
NOTE :
If you have received a damaged product, please initiate a return on website/app within 3 days from the time of delivery. The Seller (Healthbuddy) will pick the damaged product from you at no extra cost.
Products delivered in Non-Serviceable Area will be on non-returnable basis. The Seller will not accept the return.

Cancellation Policy:

  • You can Cancel an order in "In Process"/"Order Placed" status by clicking on the Cancel link/button.

  • You will be able to Cancel an order within 3 hours of placing the order provided the order has not been confirmed/processed. However, you will not be able to cancel those orders that have already been confirmed/processed.

Refund Policy

Full refund will be given, if the claim is found to be valid, in following cases:

  • Defective or Damaged product

  • Lost product

  • Cancelled Order

The mode of refund will be by way of credit to the original mode of payment – Credit/Debit Card, or Net banking or Third Party Wallet.

Please allow 7 to 15 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank's policy that delays the refund timing and we have no control over that.

In case of any query related to refund, please call our customer service desk at 9330803080 or email us at care@sastasundar.com