Frequently Asked Questions

Account & Registration

Q. How can I become a registered member at

A. Becoming a member at is a fast, simple and hassle free process. Just follow the given steps carefully:

Visit our site
Click on “New Register” on the top of the page or click on the “Register” button on the left side of the page.
This will open the “LOGIN & REGISTRATION” page.
Fill up your details under “Registration” and click on the “Submit” button.
You will receive a SMS & an Email disclosing your login details and your One-Time-Password (OTP).
OTP is required to complete your activation cum verification process.
On successful completion of activation cum verification process, you’ll have an account on your name.
During the registration process, if any issue arises or if you face any difficulty, feel free to get in touch with our customer support team at 93 3080 3080 . Our customer care team will guide you at every step or respond to your queries

Q. Why do I need to provide my personal information in order to become a registered member at

A. During the registration process, you will be asked to share your limited personal information with us. This information is required to authenticate you as a valid user and helps us to service you better. This information can be accessed only by the user and the authorized team.

Q. For what purpose is my mobile number used?

A. Your phone number helps us to further verify your account and enables us to communicate with you in a better way. It also serves as an alternative login ID

Q. I cannot register on my own. What do I do?

A. Registration at is a very simple process. All you need to do is to call us on 93 3080 3080  and our  customer care team will guide you through the registration process.

Please follow the given steps to successfully complete your registration process via phone:
Call on our help line number 93 3080 3080 .
Inform our customer care representative that you want to register via phone.
Our customer care representative shall do the needful on your behalf. The process would also require your valuable input in the form of your personal details such as your name, email ID, mobile number, date of birth, gender, city, state etc.
On completion of the above process you will receive a SMS that discloses your One-Time-Password (OTP), provided, on your mobile
Please provide this OTP to our customer care representative who will verify your account and hence complete the registration process..

Q. How can I login in case I forget my password?

A. To retrieve your password, follow the given steps:

Click on “Forgot Password” under “Login” section.
You will be prompted to enter your email ID / mobile number
On providing any of the two you will receive a SMS, informing you that your password has been reset. Login to your account using the new password.
You will be prompted to change your password again. Reset your password and you are ready to use your account again.

Q. I am getting a password error. What do I do?

A.In case you get a password error, try to re-enter your password in the correct way. Since passwords are case sensitive make sure to type all the characters accurately. If the problem still persists, you can click on “Forgot Password” and follow the above mentioned steps. Or, you can also call on 93 3080 3080 for assistance.

Q.  I can’t sign in inspite of entering my login details correctly. What should I do now?

A. If you encounter the above problem please get in touch with our customer care executives at 93 3080 3080  or call your healthbuddy for assistance.

Q. Why is my email address/mobile number required to log in?

A. Your Email address or Mobile Number is required to login to your account. Email IDs or Mobile Numbers are used as usernames as they are easy to remember and at the same time, distinct for each user.


Q. Where can I Log out?

A. Click on the Log Out button on top of the webpage(s).

Q. How can I update my personal information?

A. Updating your personal information such as contact details is very simple. Just follow the given steps:

Login to your account and on the “My Account” page click on the “Update Profile” tab
Here you will be able to update your details.
Do not forget to click on “Update” in order to save the details once you have made the necessary changes.

Q. What is the procedure for changing my password?

A. To change the password of your account:

On the “My Account” page click on the “Change Password” tab.
Here enter your old password along with your new password.
Confirm the new password by entering it again.
Click on “Submit” to save your new password.

Q. Is it possible to deactivate my account?

A. If you wish to deactivate your account, kindly mail us at or call us on 93 3080 3080 .

Q. What should I do if I don’t receive promotional and newsletter subscription emails from

A. In case you don’t receive promotional and newsletter subscription emails from us, please try the following:

Ensure your email address is correct. In case it is wrong, please change it. Make sure you use the letters in the correct case.
Check your SPAM filters and junk mail box.
Add us to your mail server's white list.
If you have tried all the above steps and are still having problems in receiving our emails, then get in touch with us. Our users can mail us at or call us on 93 3080 3080 . We will be glad to help you solve your problem anytime!

Q. What if I stop receiving SMSs from

A. In case you are not receiving SMSs from, please call on 93 3080 3080  for further assistance

Q. On which browsers can I open

A. is presently supported on the following browsers:

Microsoft Internet Explorer 6.0 and above
Google Chrome 1.x and above
Mozilla Firefox v3 - v7.
Safari v4 - v5
If you cannot find your browser among the list given above, we recommend using a supported browser (i.e. one from the list). Otherwise, the pages of the website may not display correctly and certain features may not work.