Frequently Asked Questions


Q. How to order a particular product on

A. Follow the given steps to order a product on

Search for the products using the Search box available on every page of our website. Once you have found your product(s), click on it to view the product details. Then click on the “Add to Cart” button.
You will be taken to the next level of the Shopping Cart.
In case you want to continue shopping click on 'Continue Shopping'
Once you have selected your products, click on “Checkout”. Next fill the mandatory fields and choose to upload your prescription. ‘Prescription to be collected’ by Health Buddy.
After that add your billing address and shipping address.
Review the order to make sure everything is correct. Next click on “Place order”. Your enquiry/indent will be shared with the seller assigned to you. On confirmation of your order from the seller, your order will be confirmed to you.
Your enquiry/indent number will be displayed on your display screen. Further, on order confirmation you’ll receive a SMS, mentioning your order number and other details. Please retain it for further communication.

Q. I want a copy of my receipt for a particular order. How can I get this copy via email?

A. To get a copy of your invoice for a particular order, follow the given steps:

Go to My Account section
Click on “My Orders” tab
Next click on “View” under ‘Operation’ to view and download your invoice against an order.

Q. How can I check the Order Status of my Orders?

A. To check the Order Status of your Orders follow the given steps:

Open the Home page of
Click on “View Order Status
You will be prompted to login to your account. Login with correct credentials.
You will be taken to the “My Orders” page where all orders placed and the associated details will be displayed. You can view your order status here.

Q. Why is my order status displaying "Order Processing"?

A. This order status message means that your order is being reviewed by the seller.

Q.  When does my order status show "Order Approved"?

A. If your order status is showing "Order Approved", it means that your order has been accepted and approved by the seller.

Q. Why is my order status showing "Pending Delivery"?

A. If your order status is showing "Pending Delivery", it means that your order has been approved, but the product is yet to be delivered to you.

Q. When does my order status show "Delivered"?

A. If your order status is showing "Delivered", it means that your order has been delivered to you

Q. How can I make the payment for my order?

A. No payments are accepted for medicines on Sastasundar website and App. The orders and Prescription of the Users are being forwarded to the Independent Licensed Chemists who verify the Prescription and approves the order and then only medicines are dispensed to the Users by the Qualified Pharmacists seating at the Independent Licensed Chemist. The payments shall be made on COD (Cash on Delivery) to the Independent Licensed Chemist.

There are multiple payment methods - Credit Card, Debit Card, Net banking, Third party Wallets and Cash on Delivery (COD) for OTC products only.
Cash on Delivery (COD) is only available in Serviceable area (i.e. West Bengal, Delhi & NCR).

Q. Is the price, shown for a product, all inclusive?

A. Yes, the price shown is final and all-inclusive

Q. I have received the wrong invoice. What do I do?

A. Please call on 93 3080 3080 and lodge a complaint about your wrong invoice. You can also mail us through your mail box using “Complaints/Grievances” as the subject. We will resolve discrepancies, if any.