Q. How to order a particular product on SastaSundar.com?
A. Follow the given steps to order a product on sastasundar.com:
Q. I want a copy of my receipt for a particular order. How can I get this copy via email?
A. To get a copy of your invoice for a particular order, follow the given steps:
Q. How can I check the Order Status of my Orders?
A. To check the Order Status of your Orders follow the given steps:
Q. Why is my order status displaying "Order Processing"?
A. This order status message means that your order is being reviewed by the seller.
Q. When does my order status show "Order Approved"?
A. If your order status is showing "Order Approved", it means that your order has been accepted and approved by the seller.
Q. Why is my order status showing "Pending Delivery"?
A. If your order status is showing "Pending Delivery", it means that your order has been approved, but the product is yet to be delivered to you.
Q. When does my order status show "Delivered"?
A. If your order status is showing "Delivered", it means that your order has been delivered to you
Q. How can I make the payment for my order?
A. No payments are accepted for medicines on Sastasundar website and App. The orders and Prescription of the Users are being forwarded to the Independent Licensed Chemists who verify the Prescription and approves the order and then only medicines are dispensed to the Users by the Qualified Pharmacists seating at the Independent Licensed Chemist. The payments shall be made on COD (Cash on Delivery) to the Independent Licensed Chemist.
There are multiple payment methods - Credit Card, Debit Card, Net banking, Third party Wallets and Cash on Delivery (COD) for OTC products only.
Cash on Delivery (COD) is only available in Serviceable area (i.e. West Bengal, Delhi & NCR).
Q. Is the price, shown for a product, all inclusive?
A. Yes, the price shown is final and all-inclusive
Q. I have received the wrong invoice. What do I do?
A. Please call on 93 3080 3080 and lodge a complaint about your wrong invoice. You can also mail us through your mail box using “Complaints/Grievances” as the subject. We will resolve discrepancies, if any.